FAQS

We have a juice bar / reception which is staffed between 6am – 9pm in the week and 10am – 5pm at the weekend. Our friendly staff will be able to help if you require any assistance.

We have a virtual tour here, which you can look at before your first visit to get your bearings and see where different zones are located. When you do visit for the first time, don’t hesitate to ask a staff member at the front desk to show you around – they will be more than happy to help!

We have a spray station at the front of the gym next to the juice bar. All members must take a bottle as they arrive at the gym and take it round with them during their session. When returning bottles, please wipe them down using the cloths provided and return to the spray station rack.

We have new microfibre cloth stations dotted around the gym. The top section is where you take a new cloth and the bottom section is a cloth bin where you can dispose of them after use. Every piece of equipment used must be cleaned before and after use.

Yes, you can bring a sweat towel to use at the gym but please don’t use it to wipe down equipment. Your sweat towel should only be used to wipe your sweat or as a protective barrier on equipment. You must ensure that you wipe down equipment before and after use with the cloths and sprays provided.

If using a locker, you will need a padlock to store your belongings securely. Most standard padlocks will fit, or you can buy a Luxe Fitness padlock from the vending machines, or via the member app.

The monthly membership is £19.99 with a joining fee. We also offer pre-paid memberships options, as well as annual discounts. *Click Here * to see all our membership options.

We operate a 30-day cancellation notice period. To cancel your membership, log in to your membership management portal and go through the cancellation process. As we have a 30-day notice period, any membership fees due during the notice period are still valid. We provide extended access to the Club for 30 days from any last membership fee payment made during the notice period. You should not simply cancel your DD, as we will not be able to collect any final membership payments and you will end up in our arrears process. Please note, any additional bundles purchased via the Luxe Fitness app will need to be cancelled in club at the front desk.

The club can be entered and exited by using the unique QR code on the Luxe Fitness app. All you need to do is scan the code to open the pod doors. You can do this by pressing the icon on the top right of the app dashboard, then presenting the code to the scanner located on the side of the pod door.

Peak times tend to be between 7am – 8am and 5.30pm to 7pm.

Yes, we have small lockers which are in the main part of the gym by the entrance to the stairwell. These lockers also have built in chargers for mobile phones.

We have water fountains on the top and bottom floor, or you can ask staff at the juice bar to fill it up for you.

You can get coffees, protein shakes and smoothies at our The Smoothie & Coffee Bar. We also have a range of drinks we have developed ourselves that are a combination of the above – and quite delicious! You can even purchase discounted Juice Bar bundles via the Luxe Fitness app, including Unlimited Coffee and Smoothie Packs.

We have a Smoothie Bar serving a wide range of drinks, and we also have vending machine selling bottled drinks, protein bars and pre and post workout products. We also stock in the vending machines towels and padlocks and sports bottles.

Using the app, you can view the class timetable, read class descriptions, purchase class bundles and purchase juice bar bundles – for example, unlimited coffee! You can also view our trainer profiles, send trainers direct messages for enquiries, book PT sessions and purchase PT packages. Additionally, there is a ‘workouts’ section, with workouts which have been designed by the Luxe team, along with video demonstrations performed by our trainers. If this wasn’t enough, we also have an online shop, where you can purchase everything from gym accessories to skincare products! Check out all these fantastic features by downloading the ‘Luxe Fitness’ app from the App store or Google play store.

You can purchase any shop items directly through the app. All items purchased via the online shop are to be collected in club at the juice bar. For some items, please allow up to 5 working days for delivery.

You can purchase juice bar bundles via the app, for example Unlimited Coffee, which will provide credits for products at a discounted rate. If for any reason you would like to cancel a bundle, please do so in club by asking a staff member. Bundles are non-refundable and Luxe Fitness is not responsible for any unused credits.

Nearly all our classes are included in the membership. All members will receive 20 free class credits every month, which can be used when booking free classes. Some of our classes which are delivered by external instructors have a small additional charge, like Yoga (£4 per class), Zumba (£5 per class) and a few others. These classes are paid for via the app and you can also purchase monthly class bundles.

We ask all members to cancel classes they cannot attend via the Luxe Fitness app. This can be done by clicking ‘My Bookings’. You cannot cancel within the 3-hour period before the class. In case of emergencies where you have missed the 3 hour window, please email us at hello@luxe-fitness.com or give us a call on 0117 214 1580 to cancel. During busy periods, if no one is available to take your call, you will need to email for confirmation.

We have a great team of personal trainers! Via the Luxe Fitness app, you can view the trainer profiles, send direct messages to each trainer, book PT sessions and purchase PT packages. You can also see the ‘Meet the Team’ page on this website.

The cost of personal training varies depending on which trainer you choose to go with, but usually ranges from £40 to £60 a session. Some trainers also offer group sessions or monthly packages at a discounted rate.